Shipping & Returns
Shipping
We do our best to ship your order as quickly as possible.
- Processing: within 2–5 business days
- Delivery time: depends on the country and the shipping service
Once your order has been shipped, you will receive a track & trace number by email.
Please note: we have no control over delays caused by delivery services, for example due to weather conditions, holidays, etc. We are therefore not liable in any way for delayed or late deliveries.
Return Policy – Comforts of Home
At Comforts of Home, we strive for you to be completely satisfied with your purchase. Should this not be the case, you can make use of our return policy.
Return Period
You can return your order within 14 days of receipt. The product must be unused, undamaged, and – if reasonably possible – in its original packaging and with labels.
We kindly ask you to register your return with us in advance via contact, stating the reason for return. After registration, you will receive further instructions from us for returning the item.
Refund
Once we have received your return in good condition, the purchase amount will be refunded via the same payment method used to place the order. Shipping costs for the original delivery and the return shipment will not be reimbursed.
Return Address
Comforts of Home
Oostkanaalweg 3
2445BA Aarlanderveen
South Holland, Netherlands
Cancelling your order
You have the right to cancel your order within 7 days of placing it. If your order has already been shipped, the regular return policy applies.
Exceptions to returns
The following products are not eligible for return:
- Custom-made products
- Samples and Sample Kits
- Discounted items (unless received defective)
Defective or damaged products
Have you received a defective or damaged product? Please contact us as soon as possible. We will provide a suitable solution, such as repair, replacement, or refund.
Do not return products without prior contact.
Conditions for returns
Returns will only be accepted if:
- The product shows no signs of use
- The product is in its original packaging and clean
- The product is well-packaged to prevent transport damage
Returns may be refused if:
- The product is visibly used or damaged
- The original packaging is missing
- Damage occurred during return transport
We recommend sending your return with a track & trace service. Comforts of Home is not responsible for lost return shipments.
Shipping costs for returns
The costs for return shipping are borne by the customer, unless the product is defective or incorrectly delivered.
Ownership of goods
Ownership of the products remains with Comforts of Home until full payment has been made.
Discounts & vouchers
Discounts cannot be combined with other offers. If a purchase made with a gift voucher is returned, the amount will be refunded in the form of a gift voucher.
Custom-made products
Custom-made orders are produced especially for you and therefore cannot be returned. You are responsible for the chosen specifications.
Unavailable items
If (part of) your order is not immediately available, we will contact you. In consultation, we can:
- Partially ship the order
- Offer an alternative
- Or refund the purchase amount