Frequently asked questions

Do you have a question? Below you will find answers to the most frequently asked questions about our products such as illustrations and prints, shipping and orders.

General

What is the difference between an original artwork and a print?

An original is the handmade artwork itself. A print is a high-quality reproduction of the original, printed on FSC paper.

Are the artworks signed?

Yes, all original works and prints are hand-signed by the illustrator. They also come with a certificate of authenticity.

Do you also offer a framing service?

Some products are framed as standard, for other products such as the original works, a matching frame is optional. You will find this information in the product description on the product page.

Can I come and view an artwork or print in person?

This can be done by appointment or during exhibitions/pop-ups. Please contact us to inquire about the possibilities.

Can I commission an illustration?

Yes, we offer custom work based on your wishes. Visit the page or contact us for a no-obligation consultation.

Do you offer gift wrapping?

Yes! Add the product 'gift wrapping' to your order for the number of items you wish to have elegantly wrapped. If it's for a specific gift, you can explain this in the notes.

Order & Pay

How do I place an order?

Choose the desired product, add it to your shopping cart, and follow the steps in the checkout process.

Which payment methods do you accept?

We accept iDEAL, credit card, PayPal, Bancontact, and other secure payment methods.

Can I change or cancel my order?

If you have not yet received a shipping confirmation, please contact us as soon as possible.

My country charges extra tax, who pays for that?

Shipping & Delivery

How long will it take for me to receive my order?

Prints are shipped within 5–10 business days. Original works may have a slightly longer processing time.

Do you ship internationally?

Yes, we ship worldwide. Shipping costs and delivery times vary by country.

How are my products packaged?

With great care! Prints are shipped flat or in a sturdy tube. Original works are professionally and insured packaged.

Can I track my order?

Once your order has been shipped, you will receive a tracking number via email.

Returns & Warranty

Can I return an artwork?

Prints can be returned within 14 days (unused and in original condition/undamaged). Personalized items cannot be returned.

What if my order arrives damaged?

Contact us within 48 hours with photos of the damage. We will provide a suitable solution.

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